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Answers to Common liveSite Questions

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Site Management

How can I verify that my domain name is pointing to the correct IP address?

First, check to make sure that you have updated the Hostname field in your liveSite's Site Settings screen to reflect your domain name. 

If that has been done, then you can verify that your domain name is pointing to your liveSite website. If you are on a PC running Windows (Xp, Vista, 7) then please follow the instructions below.

  1. Click on the Start Menu button in the toolbar and Click on "All Programs"
  2. Navigate to the "Accessories" folder and open the "Command Prompt".
  3. Once the "Command Prompt" opens run the following command:  ping
  4. The command will return the IP address that is pointing to your domain name.

If the IP address does not match the one provided by your hosting provider, then your domain name is not pointing to your liveSite correctly and you will need to contact your domain name registrar for further assistance in setting up your DNS correctly.


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