1. Login to your liveSite and click on Site Settings to view the web server's IP address that is hosting your liveSite. It will look something like this: 220.127.116.11
2. Login into your domain registrar's website (or wherever your domain name is hosted) to update your DNS to point to your liveSite website. This involves creating or updating a few A records for your website (see example below).
Example: Let's say the IP Address from your liveSite Site Settings is 18.104.22.168, and your website domain name was example.com. Login to your domain name registrar account, and modify your DNS settings and add/modify the "A" records to point to the IP Address:
|* (All Others)||3600||22.214.171.124|
IMPORTANT: Your liveSite IP Address is not the same as your DNS Server Address, so you should not need to change your Primary DNS Server or Secondary DNS Server address.
3. Login you your liveSite again and click on Site Settings. Update the Hostname field with your domain name (e.g. www.example.com) so the liveSite software also "knows" where it is being hosted.
Typically, in less than 24 hours, your DNS changes will take effect across the Internet, and your Visitors begin to be directed to your web server by accessing your website using either http://www.example.com, http://example.com, or http://anythinghere.example.com.
If your domain registrar allows you to also change the TTL, set it to the lowest number they allow. This value sets the minutes between updates, and therefore instructs all DNS servers to update their information more quickly.
4. Since liveSite will also be sending e-mails from your web server on your domain's behalf (user notifications, order receipts, email campaigns, etc), you also need to be sure that your liveSite's web server IP address is also included in your domain's SPF record. Here is a free resource site that will help you build the proper SPF record to add to your DNS entries for your domain:
Make sure that in the "Add any other server hostname that may deliver or relay mail for this domain:" has the the actual web server hostname added to it. For example, if your domain is example.com and is hosted on the web server with a hostname of box11.myhostingprovider.com, then your SPF record would look like this:
NOTE: If you are hosting with us on our newest server platform (your original liveSite had a sitename of something.getlivesite.com) then you should also add these IPs to your SPF record:
Here is an example of what your SPF record should look like if you are hosted with us on our newest server platform:
v=spf1 mx a ip4:126.96.36.199 ip4:188.8.131.52 ip6:2600:3c00::f03c:91ff:fe69:bf04/64 ip6:2600:3c00::f03c:91ff:fe69:26b2/64 ~all
TIP: If you are not comfortable making DNS changes yourself, you can start a project with 2 credits and we can log into your domain registrar account for you and make the changes.