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Answers to Common liveSite Questions

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Common User Issues, Commerce Management

When submitting an order, I get the error: "The certificate chain did not validate, no local certificate found".

This problem was resolved in liveSite version 5.07+.

This error happens when you have enabled the Payflow Pro payment gateway to process order payment in real-time but the web server is not configured properly.  To fix this problem:

  • For Windows, please install the PayPal Payflow Pro COM object and then copy the certs directory (located at livesite_software/www/livesite/certs) to the working directory that is mentioned in the error message.

  • For Linux/Unix, please enable support for the PayPal Payflow Pro extension for PHP.


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