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Answers to Common liveSite Questions

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Commerce Management

Why do I get the "User Authentication Failed" error when attempting to submit an order?

This error is a result of liveSite not being able to login to your payment gateway to send a transaction.  Be sure that the payment gateway login properties in your Site Settings are correct.

If the login properties are correct in liveSite, then you will need to contact your payment gateway to verify their systems are functioning properly and that you have configured their side of the interface correctly.


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