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All Visitor Reports

This screen displays all Visitor Reports created and saved by any Visitor Report Manager.

The Visitor Profile provide insight about your website visitors that is not possible with web analytics software like Google Analytics. This is because web analytics cannot co-relate the bulk of website traffic with the interactive features and work-flow built into a data-driven website.

Most website analytics programs offer you only totals: Visitors, Page Views, Top Pages, etc. What they can't tell you is what your website audience looks like and how they interact with your website.

Visitor Profiles make it easy to answer important questions like:

  • What website did they come from?
  • What e-mail Campaign are they responding too?
  • What search what search engine referred them?
  • What are they searching for?
  • Which one of our ads did they click on?
  • What was the last page they visited before landing on our website?
  • Was it their first time at our website?
  • Are they very interested in what we have to offer?
  • What is the most popular landing page on our website?
  • Did they submit a Custom Form?
  • Did they begin an Order?
  • Did they retrieve a Saved Cart?
  • Did they start to checkout but never finish?
  • Did they place an Order?
  • Was the Customer referred to us by an Affiliate?
  • What Currency did they prefer while Ordering?
  • What language do they prefer while browsing?
  • What is the most popular product Ordered or donation made?
  • What is the most popular form submitted on our website?

Viewing & Editing Visitor Reports

Select the Visitor Report that you want to run and view.

Creating a Visitor Report

Click on "Create Visitor Report" to create a new Visitor Report.

Deleting a Visitor Report

Select the Visitor Report that you want to delete.  Click "Edit Visitor Report" and then click "Delete".

NOTE: Deleting a Visitor Report does not delete any Visitor data.

Who's Online

This screen also provides setup and access to the Who's Online feature for your website. The Who's Online feature displays all site visitors who are browsing your public web pages in real-time and their worldwide geographical location.

You'll notice a small colored dot within the button. The color indicates the status of this feature as follows:

Red: The feature has not been enabled for your website yet. Click the Who's Online button to signup for a free, no obligation account with WebsiteAlive that will allow you free access to their monitoring service to track your site visitors in real-time. You only need to do this once.

Yellow: Your free account has been created sucessfully and page tracking will start automatically within moments. You can click on the Who's Online button at anytime to launch the Site Monitor in a new browser window. You will need to login with your Website Alive account login. Once logged in, the Site Monitor will refresh itself every several seconds and show you real-time visitor information.

If you decide later to add chat features to your website, you need to click on the Who's Online button, login to your Site Monitor account, and click on the "Add Chat..." link. You will be redirected to WebsiteAlive where you can order one of their plans. Once you order the plan, your free WebsiteAlive account will be upgraded automatically and all Chat Regions will begin to function instantly.

IMPORTANT: If you decide to upgrade to the chat feature, you MUST click on "Add Chat..." link WITHIN the Site Monitor window. If you go to the WebsiteAlive website to order without clicking the "Add Chat" link within the Site Monitor window, your chat feature will not begin to work automatically.

Green: Your free account has been successfully upgraded and the built-in chat feature is now active!

NOTE: If you don't see the Chat Button appear on your public pages immediately, be sure that you have a Chat Region defined in the Page Styles used by your Pages. Also be sure that Who's Online is enabled in Site Settings and that the Online Chat Button and/or Offline Chat Button is not set to to "-None-".

Create / Edit Visitor Report

This screen displays the Visitor Report and allows you to change the summary layout, filters, and save the Visitor Report. Each time you run a saved Visitor Report, there is no delay the data, it is always reported in real-time.

Summarizing & Filtering Visits

Visitor Reports are built based on the the four main attributes of every website visit:

Date Range
When did they arrive?
Year:
You can summarize or filter all visits by calendar years.
Month:
You can summarize or filter all visits by calendar months.
Day:
You can summarize or filter all visits by calendar days.
Site Search Terms:
You can summarize or filter all visits by what a visitor searched for on your website.
Referrals
Where did they come from?
URL:
You can summarize or filter all visits by the actual URL of the previously viewed web browser page of the Visitor.
For example: "http://www.previouswebsite.com/anotherpage.html"
Host Name:
You can summarize or filter all visits by the Host Name (or Domain Name) visited before landing on your website.
Search Engine:
You can summarize or filter all visits by search engine.
For example: "http://www.google.com/search?hl=en&q=keyword+phrase+here" results in the Host Name "google.com"
Search Term:
You can summarize or filter all visits by the Search Terms, or keywords and keyword phrases entered into the search bar of a search engine site that was used to find your website.
Pay Per Click / Organic:
You can summarize or filter all visits by whether the Visitors clicked on a paid ad link or a free search engine results link.
First Visit:
You can summarize or filter all visits by whether this is the first visit to your website.  
NOTE: A browser cookie is stored on the visiting computer so return visits won't count as first time visits.
Landing Page:
You can summarize or filter all visits by the first Page on your website that the Visitor "lands on" when entering your website.
Tracking Code:
You can summarize or filter all visits by the LAST Tracking Code that is added to any of your website links that the Visitor clicked on.

For example: if you broadcast an e-mail Campaign with a link to a landing Page on your website  like this: "http://www.mywebsite.com/landingpage?t=12345", then the reports will show the visit as resulting from the tracking Code "12345", and this value will also be stored with any resulting Order as well.
Affiliate Code:
You can summarize or filter all visits by the FIRST Affiliate Code that is added to any of your website links that the Visitor clicked on.

For example: if one of your Affiliates broadcast an e-mail Campaign to advertise your website, or added a link to advertise your website on their own website, like this: "http://www.mywebsite.com/landingpage?a=98765", then then the reports will show the visit as resulting from the Affiliate Code "98765", and this value will also be stored with any resulting Order.
Actions
What did they do when they were here?
Page Views:
You can summarize or filter all visits by the number of Pages viewed by the Visitor.
Custom Forms Submitted:
You can summarize or filter all visits by whether a Custom Form was submitted (created a Submitted Form).
Custom Form Name:
You can summarize or filter all visits by the Custom Form Name submitted.
Order Created:
You can summarize or filter all visits by whether an Order was created.
Order Retrieved:
You can summarize or filter all visits by whether an Order/Cart was retrieved by a User from their My Account Page or from a Saved Cart bookmark (link).
Order Checked Out:
You can summarize or filter all visits by whether an Visitor started the checkout process.
Order Completed:
You can summarize or filter all visits by whether an Order was successfully placed.
Geographics
Where are our customers and members from?
City:
You can summarize or filter all visits by the Customer's Billing Address City.
State:
You can summarize or filter all visits by the Customer's Billing Address State/Province.
Zip Code:
You can summarize or filter all visits by the Customer's Billing Address Zip/Postal Code.
Country:
You can summarize or filter all visits by the Customer's Billing Address Country.
Currency:
You can summarize or filter all visits by the Currency that the Customer chose during the order process (if multi-currencies are enabled).
Value
How much did they spend or donate?
Total Order Amount:
You can summarize all visits by the total number of Order for any visit attribute. 
Average Order Total:
You can summarize all visits by the average Order Total for any visit attribute.

TIP: Visitor Reports are shared among all Visitor Report Managers, so you can setup reports for others to run and view.  However, you should also take care when editing someone else's report.

NOTE: Deleting a Visitor Report does not delete any Visitor data.

Visit Details

This screen displays the details of a single visit to the website.

 
 
 
General Visit Information
Visitor Number:
The unique number that identifies this visit among all visits.
Start Time:
The date and time when the visit first began.
End Time:
The date and time when the visit ended.
Currency:
If multi-currency support is enabled, this is the Currency chosen by the Visitor when they placed an Order.
 
Referral Information
URL:
The actual URL of the previously viewed web browser page of the Visitor.
For example: "http://www.previouswebsite.com/anotherpage.html"
Host Name:
The Host Name (or Domain Name) visited before landing on your website.
Search Engine:
If visited by a popular search engine.
Search Term:
If visited by a popular search engine, this is the search terms, or keywords, entered into the search bar of a search engine site that was used to find your website.
Pay Per Click / Organic:
Whether the Visitors clicked on a paid ad link or a free search engine results link.
First Visit:
Whether this is the first visit to your website.
Landing Page:
The first Page on your website that the Visitor "lands on" when entering your website.
Tracking Code:
The LAST Tracking Code that was found on the Visitor's computer.
Affiliate Code:
The FIRST Affiliate Code that was found on the Visitor's computer.
 
Actions performed during Visit
Page Views:
The number of Pages viewed by the Visitor during the visit.
Custom Forms Submitted:
Whether a Custom Form was submitted by the Visitor during the visit.
Custom Form Name:
The Custom Form Name submitted during the visit.
Order Created:
Whether an Order was created during the visit.
Order Retrieved:
Whether an Order/Cart was retrieved by the User from either their My Account Page or from a Saved Cart bookmark (link).
Order Checked Out:
Whether the Visitor started the checkout process during the visit.
Order Completed:
Whether an Order was successfully placed during the visit.
Order Total:
If an Order was placed during the visit, this is the amount of the Order.
 
Visitor's Location Information
City:
If an Order was placed during the visit, this is the Customer's Billing Address City.
State:
If an Order was placed during the visit, this is the Customer's Billing Address State/Province.
Zip Code:
If an Order was placed during the visit, this is the Customer's Billing Address Zip/Postal Code.
Country:
If an Order was placed during the visit, this is the Customer's Billing Address Country.
 
Miscellaneous
IP Address:
The IP Address of the computer or local network where the visit originated.

NOTE: Any data that cannot be determined or is not applicable are intentionally left blank.

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